These Terms of Service for the Use of the Glamore Application ("Terms of Service") constitute a valid and legally binding agreement between the user ("You") and PT Glamore Citra Solusi and its affiliates ("We" / "Us"). These Terms of Service govern your access to and use of the application, website (www.letsglamore.com and other websites we manage), content, and products we provide (the "Application"), as well as the booking, payment, or use of services we provide, which are available on Our Application (the "Services").
We may change the provisions of these Terms of Service at any time without seeking your prior approval or providing prior notice to you. Such changes are an integral part of these Terms of Service and will take effect once they are displayed on the Application. It is your responsibility to review these Terms of Service regularly.
By continuing to access or use the Application and/or Services, you agree to be subject to and comply with all provisions in these Terms of Service and applicable laws and regulations, including all additions, amendments, and terms of use from each Service provider, Promotion Provider (as defined below), or Payment Method Provider (as defined below). Immediately stop accessing or using the Application and/or Services if you do not agree to any part of these Terms of Service.
Access to and use of the Application and/or Services are subject to these Terms of Service. When ordering a Service, the Application will connect you with available Service providers around your location. Therefore, some Services cannot be used if you do not enable the location determination feature.
By using the Services, you agree to be subject to our Services' operational policies, including but not limited to operational area limits, tariffs, additional fees, cancellations, and other matters that are an integral part of these Terms of Service, so that we can take actions we deem necessary if you do not comply with our services' operational policies without the need to obtain your prior approval or provide prior notice to you.
You have full freedom to choose whether or not to use the Application, whether or not to use the Services available on the Application, or to stop using the Application or Services.
Before using the Application, you must agree to these Terms of Service and the privacy policy as stated in the Application ("Privacy Policy"), and register yourself by providing the information we require. When registering, we will ask you to provide your full name, a valid personal email address, and your mobile phone number. After verification, our system will create a personal Glamore account ("Account") for you which can be used to utilize the Application and book Services through the Application. You can change your personal data information in the settings feature within the Application.
Your account can only be used by you and cannot be transferred to another person for any reason. We reserve the right to refuse to facilitate an order if we know or have sufficient reason to suspect that you have transferred or allowed your account to be used by another person.
The security and confidentiality of Your Account, including but not limited to the registered name, registered electronic mail address, registered mobile phone number, payment details, and the Payment Method (as defined below) that you choose, as well as the verification code generated and sent by our system or the Payment Method provider (as defined below), are entirely your own responsibility. All losses and risks arising from your failure to maintain the security and confidentiality as mentioned are borne by yourself. In such case, We will consider any use or order made through your Account as a valid request from you.
Immediately notify us if you know or suspect that your account has been used without your knowledge and consent. We will take actions that we deem necessary and that we can take against such unauthorized use.
The collection, storage, processing, use, and sharing of your personal information, such as your name, electronic mail address, and mobile phone number that you provide when you open an Account are subject to the Privacy Policy which is an integral part of these Terms of Service.
By using the Application, you explicitly give consent to Us to process your personal data, including specific/sensitive data that may be relevant to beauty and wellness services, in accordance with Law No. 27 of 2022 concerning Personal Data Protection. You also agree that We may share such data with third-party Service providers (e.g., salons or beauty clinics) solely to facilitate the Services you ordered.
We or other parties cooperating with us may provide offers or promotions in any form ("Promotions") related to the use of the Application and/or Services. In the event a Promotion is provided by another party cooperating with Us ("Promotion Provider"), We are not responsible for any part of the Promotion's content. Your access or use of the Promotion constitutes your agreement to comply with the terms and conditions set by Us or the Promotion Provider, including these Terms of Service, Our Privacy Policy, or the Promotion Provider's policies.
You may not abuse any Promotions you receive when you use the Application or Services.
You agree to use the Promotion in accordance with the terms, conditions, and purposes of the Promotion determined by Us or the Promotion Provider. You will not violate the Promotion's terms and conditions, abuse, duplicate, monetize, transfer, use for commercial purposes, or take unfair advantage of the Promotion in any form or manner.
Downloading the software and using the Application is free of charge.
Services available on the Application are subject to fees that you can find in the Application before you order the Service. We may change or update fees from time to time based on our operational policies and/or applicable laws and regulations. We may also charge prices and/or fees in a certain amount that we can collect.
You can make payments for the Services or Promotions that you access or use with cash or through payment methods provided by independent third parties ("Payment Method Providers") on the Application, including electronic money, debit or credit cards, bank accounts, or other payment methods ("Payment Methods") which may change from time to time at our sole discretion.
To be able to make a payment via a Payment Method, you must be officially registered with the Payment Method Provider of your choice and use your own payment credentials. In the event that you use the registered credentials of another party, you are fully responsible for all necessary permissions and any losses or disputes, whether due to your negligence or fault, arising between you and the other party, us, the service provider, the promotion provider, the Payment Method Provider, or related third parties.
We reserve the right to refuse or delay forwarding your payment request through the Payment Method for certain reasons, including but not limited to any indications or if we have sufficient reason to suspect cheating, fraud, violations of these Terms of Service, violations of applicable laws and regulations including those related to card payment instruments, electronic money, payment transaction processing, anti-money laundering, prevention of corruption and terrorism financing, or other inappropriate or suspicious actions, including your non-fulfillment of your obligations to us.
Further provisions regarding fees applicable to certain Services, Promotions, and/or Payment Methods can be found in the additional terms and conditions of the Services you ordered and the terms and conditions of the Service providers, Promotion Providers, and/or Payment Method Providers.
The Application and Services, including but not limited to names, logos, program codes, designs, trademarks, technologies, databases, processes, and business models, are protected by copyrights, trademarks, patents, and other intellectual property rights available under the laws of the Republic of Indonesia, and registered under our name. We (and our licensors) own all rights and interests in the Application and Services, including all intellectual property rights related to all features contained therein and related intellectual property rights. These Terms of Service do not constitute a sales agreement and do not grant you any ownership rights in or related to the Services and/or Applications, or any intellectual property rights owned by us (and our licensors).
We only provide official Application software on official digital markets, such as the Google Play Store or Apple App Store, and for use only on a mobile phone or tablet device. Downloading the Application from a place other than the official digital market and/or onto a device other than a mobile phone or tablet is a violation of these Terms of Service and our intellectual property rights.
You are entirely responsible for the decisions you make to use or access any Application, Service, Promotion, or Payment Method. You must treat Service providers, Promotion Providers, and Payment Method Providers with respect and must not engage in any unlawful, threatening, or harassing behavior or actions when using the Services, Promotions, or Payment Methods.
You are fully responsible for any losses and/or claims arising from the use of the Application, Services, Promotions, or Payment Methods through your Account, either by you or other parties using your Account, in a manner contrary to these Terms of Service, Privacy Policy, Promotion Providers, Payment Method Providers, or applicable laws and regulations, including but not limited to anti-money laundering, anti-terrorism financing, criminal activities, fraud in any form, infringement of intellectual property rights, and/or other activities that harm us and/or the public and/or any other party or which can or is considered to damage the reputation of us and/or any other party.
You may have the opportunity to provide reviews, ratings, or other content regarding Service providers ("User Content"). You warrant that the User Content you upload is accurate, honest, and does not contain elements of defamation, slander, falsehoods, or violations under the Law on Electronic Information and Transactions (UU ITE) and its regulations. By uploading User Content, you grant Us a royalty-free, non-exclusive, and transferable right to use, display, modify, or delete such reviews on the Application without prior notice to maintain the quality and security of the platform.
We provide the Application and/or Services "as is," and we do not represent or warrant that the reliability, timeliness, quality, suitability, availability, accuracy, completeness, or security of the Application and/or Services can meet your needs and will meet your expectations, including but not limited to Promotions and Payment Methods which are entirely the responsibility of the Promotion Provider and Payment Method Provider.
We are not responsible for any loss or damage caused by any failure or error made by the Promotion Provider or Payment Method Provider, or your failure or error in complying with these Terms of Service, the terms and conditions of the Service provider, Promotion Provider, or Payment Method Provider.
The Application may experience limitations, delays, and other problems encountered in the use of the internet and electronic communications, including your device, Promotion Provider, or Payment Method Provider being damaged, not connected to the internet, out of range, turned off, or not functioning.
We are not responsible for any delays, delivery failures, damages, or losses caused by such problems. We are not obligated to monitor your access to or use of the Application. However, we still supervise for the purpose of ensuring the smooth use of the Application and to ensure compliance with these Terms of Service, applicable laws and regulations, court decisions, and/or provisions of administrative institutions or other government bodies.
We do not have any obligation, including to take further action or legal action deemed necessary by you, the Promotion Provider, or the Payment Method Provider, for any problems or disputes arising between you and the Promotion Provider or Payment Method Provider. However, We will facilitate any problems or disputes arising between you and the Promotion Provider or Payment Method Provider with reasonable efforts necessary. When We facilitate the resolution of problems or disputes between you and the Promotion Provider or Payment Method Provider, We do not act as a mediator, and it does not create any further obligations for us.
We are only responsible for the direct losses you experience which are actually paid, which can be proven to have occurred due to our fault or our violation of these Terms of Service.
To the extent permitted by law and the applicable Consumer Protection Law, the maximum amount that we will bear under any circumstances is strictly limited to: 2 (two) times the value of the related transaction (which is recorded according to our system).
We solely act as a technology platform facilitator that connects you with independent Service providers. We expressly state that We do not provide medical, dermatological, or health services, advice, or procedures. Any risks, clinical outcomes, accidents, or complications arising from beauty or wellness treatments that you receive from the Service providers are entirely the legal responsibility of such Service providers.
You may delete the Application from your mobile phone and/or tablet at any time. We have no obligations whatsoever to you regarding matters arising from the deletion of the Application, temporary suspension, or permanent suspension of your Account. However, you remain responsible for completing your obligations that have arisen, including but not limited to any obligations that may arise as a result of disputes, claims, or other existing legal actions, prior to the date of deletion of the Application, temporary suspension, or permanent suspension of your Account.
Your Account may be temporarily suspended or permanently suspended by us without the need to obtain your prior approval or provide prior notice to you, for reasons including but not limited to:
If your account is suspended and you have strong evidence that your account should not be suspended, you may file a report to us accompanied by such evidence. Upon further examination of your report, we will, at our sole discretion, determine whether to terminate or continue the suspension of your account.
You shall not use the Application on a device or operating system that has been modified outside of our device or operating system configuration and other configurations. This includes devices that have been "rooted" or "jail-broken". A rooted or jail-broken device is a device that has been freed from restrictions imposed by the device service provider and manufactured without the device service provider's approval. Using the Application on a rooted or jail-broken device can compromise security and lead to fraudulent transactions.
We are not responsible for the downloading and use of the Application on a rooted or jail-broken device, and your use of a rooted or jail-broken device is entirely at your own risk. You understand and agree that We are not responsible for any losses or any other consequences suffered or incurred by you as a result of using the Application on a rooted or jail-broken device, and we have the discretion to stop your use of the Application on a rooted or jail-broken device and block such rooted or jail-broken devices from using the Application.
If we know or have sufficient reason to suspect that you have committed immoral acts, violations, crimes, or other actions that violate and/or conflict with these Terms of Service and/or applicable laws and regulations, whether referred to in the provisions of these Terms of Service or not, we have the right and can suspend the account, either temporarily or permanently, or terminate your access to the application, including the services, promotions and/or payment methods contained therein, conduct investigations, refuse transactions, demand compensation, report to the authorities, and/or take other actions we deem necessary, including criminal or civil legal actions.
We may follow up by conducting an investigation and/or facilitating the concerned third party to report to the authorities if we receive a report of your violation of these Terms of Service or a violation of applicable laws and regulations, including but not limited to:
You represent and warrant that you are at least 18 (eighteen) years old or married and are not under guardianship or custody, and that you legally have the capacity and the right to bind yourself to these Terms of Service.
If you do not meet these conditions but continue to access or use the Application, Services, Promotions, or Payment Methods, you represent and warrant that your actions to open, access, or perform other activities in the Application have been approved by your parents or guardians.
You expressly waive any legal right to cancel or revoke any and all consents you have given under these Terms of Service once you are legally considered an adult.
You agree to access or use the Application, Services, Promotions, or Payment Methods only for the purposes specified in these Terms of Service and not to abuse or use the Application, Services, Promotions, or Payment Methods for fraudulent purposes, causing inconvenience to others, placing fake orders, or other actions that can or is considered to cause harm in any form to others.
You understand and agree that all risks arising from the use of the Application, Services, Promotions, and Payment Methods are entirely your responsibility, and you hereby agree to release us from all claims regarding damage, disruption, or other forms of system disturbances caused by unauthorized access by other parties.
You understand that the Application may use data from services and content from third parties, and by using the Application, you agree to comply with the terms of service of such third parties.
You expressly release us, including but not limited to our officers, directors, commissioners, employees, and agents, from any and all obligations, consequences, material or immaterial losses, claims, costs (including attorney fees), or other legal liabilities that arise or may arise as a result of your violation of these Terms of Service or in connection with the actions of the Promotion Provider or Payment Method Provider.
The Application or Services may be interrupted by events beyond our control or authority ("Force Majeure"), including but not limited to natural disasters, power failures, telecommunications disruptions, government policies, and others.
You agree to release us from any claims and responsibilities if we are unable to facilitate or provide services, including fulfilling the instructions you provide through the application, either partially or entirely, due to a Force Majeure event.
You understand and agree that these Terms of Service constitute an agreement in electronic form, and your action of pressing the 'register' button when opening an account or the 'login' button when accessing your account constitutes your active consent to enter into an agreement with us, making the validity of these Terms of Service legitimate. These Terms and Privacy Policy are valid and legally binding and continue to apply throughout your use of the Application and Services.
You will not file any claims or objections regarding the validity of the Terms of Service or Privacy Policy made in electronic form.
You may not transfer your rights and obligations under these Terms of Service without our prior written consent. However, we may transfer our rights and obligations under these Terms of Service at any time to another party without the need to obtain your prior approval or provide prior notice to you.
If you fail to comply with or violate the provisions of these Terms of Service, and we do not take immediate action, it does not mean that we waive our right to take necessary action in the future.
The termination of this agreement between you and us will not release or limit you from any obligations and responsibilities arising prior to such termination.
You and We agree to waive the provisions of Article 1266 of the Indonesian Civil Code to the extent a court decision is required to terminate the agreement.
If any provision of these Terms of Service cannot be enforced, it will not affect the other provisions.
We drafted these Terms of Service in Indonesian, English, and Korean. Any discrepancies will be interpreted according to the Indonesian language.
These Terms of Service are governed by the laws of the Republic of Indonesia. Any and all disputes arising from the use of the Application or Services are subject to the exclusive jurisdiction of the South Jakarta District Court.
You can contact us via e-mail at contact@letsglamore.com or by phone at (+62)21 478 69 489. All your correspondence will be noted, recorded, and kept in our archives.